Managing the responses to both incoming and outgoing correspondence is a key feature of the QTRAK system.
Responses to Incoming correspondence are generally managed by actions. As an incoming item of correspondence is received, one or more actions can be assigned to your team members.
Assigned actions appear in the Task list of each user. When viewing Actions, the user can open the related documents with a simple mouse click. They then perform the action, note what they did, and the completion date and status are captured.
Responses to outgoing correspondence are normally controlled via the Respond By and Responded fields. Overdue or outstanding responses, can be listed from the Hot List. Print the Hot list from the Sent Items folder to get a list of say Requests for information awaiting response from a particular company.